
Manager - People Development, Service Culture Transformation & Quality Assurance

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Ajmal counts more than 15 years of experience in the domain of training and people development, having shared his knowledge and expertise with people from various segments spanning across Customer Service, Contact Centers, Technical, Finance, HR and Education. In March 2022 he became the first Sri Lankan to be named among the US-based Training Magazine’s Top 5 Emerging Training Leaders and the only individual outside the US to be listed in the Top 5 He specializes in soft skill trainings particularly presentation skills, grooming facilitators, conflict management, time management, communication skills and personal branding. His experience in working with brands like Dialog, Holcim, HSBC, Bernard’s and MAS has contributed to his awareness of customizing courses to meet learners’ needs, and how to optimize learner performance. Outside work Ajmal is passionate about public speaking, he is a master of ceremonies at corporate events and an eloquent moderator at high-profile panel discussions Presently Ajmal manages the areas of People Development, Service Culture Transformation & Quality Assurance at Dialog Axiata PLC which is Sri Lanka’s largest and fastest growing fixed, mobile, pay TV and digital services provider and an innovation engine in Axiata, a leading telecommunications group in Asia
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