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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
UTP is a private university in Tronoh, Malaysia. I am attached to the Department of Management & Humanities, where I teach Organisational Behaviour and Corporate Communication. Research interests include service industry strategy & operations, platform-based BPO, and call centre talent management. Please Login (add)