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Member Profile

Alan Linter
IT, Projects and Planning Director
Ventura

Company Details

Outsourcing - delivering measurable benefits to our clients
What we bring our customers:
Inspired productive people
Streamlined administration processes
Effective ICT
Innovation
Improved customer services
Supported by our extensive capabilities
Comprehensive range of expertise and resources
Extensive business centre network
Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore

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Editorial Contributions

We know workforce optimization solutions can help in creating a more efficient process when dealing with workloads and scheduling – but what constitutes workforce optimizations exactly? We asked industry experts for their views on the subject.
April 2, 2010
 13983 
Workforce Optimization Technology is another solution that is changing the way contact centers make use of their staff levels on any given day. But for a manager looking into these technologies, what is it that is available – and how will these systems evolve?
January 20, 2010
 13758 
How can a company go about ensuring that a Workforce Optimization Solution will have the intended ROI? The question was raised before industry professionals, and the advice they offered is worth considering before investing in such technology.
December 1, 2009
 14462 
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