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We know workforce optimization solutions can help in creating a more efficient process when dealing with workloads and scheduling – but what constitutes workforce optimizations exactly? We asked industry experts for their views on the subject. April 2, 2010 5:00 AM
Workforce Optimization Technology is another solution that is changing the way contact centers make use of their staff levels on any given day. But for a manager looking into these technologies, what is it that is available – and how will these systems evolve? January 20, 2010 5:00 AM
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...