My name is Aldo Duka and I am the founder of HA.A.RSERVICESH.P.K located in Durres Albania. I have been working from 7 years in teh field of call centers and from one year now i have been collaborating with Italian companies in teh field of call centers. Just in the begining of these year i opened my own company and i stil work with Italian companies here in Albania. I rapresent their campaigns here in Albania and also spread them in call centers. My job is to go and talk with different call centers and presenting them thje campaigns i have. Here in Albania a are a multilingual speaking country where Italian language and English language are our primary languages after our native language ofcourse. These year i am changing the rules of the market and offering to my partners except the Italian campaigns also other campaigns in English language on outbound/inbound typology.