BPO WOrldWide offers multilingual support in many ways – from full service live operator customer to offering e-mail or LiveChat support only. Multilingual customer support is often the “next step” that can generate additional revenue and keep your customers happy.
BPO WorldWide pays a lot of attention to customer experience innovation, employee engagement, service quality and aligning business objectives, communication, executive relationship building.
Inbound services: Inquiries, Requests and Complaints Handling Customer service Technical support Call Overflow / After Office Hours Support Appointment setting Order taking/reservation/booking Customer care Direct response(TV/Radio) Inbound surveys Lead generation Email response
Outbound services (Telemarketing Services): Appointment setting Sales Billing Reminder Lead generation Surveys Up-Selling / Cross-Selling Lead Generation Market research Live Chat Support Setting and supporting IVR system Email and SMS services (mass messaging) Please Login (add)
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...