BPO WOrldWide offers multilingual support in many ways – from full service live operator customer to offering e-mail or LiveChat support only. Multilingual customer support is often the “next step” that can generate additional revenue and keep your customers happy.
BPO WorldWide pays a lot of attention to customer experience innovation, employee engagement, service quality and aligning business objectives, communication, executive relationship building.
Inbound services: Inquiries, Requests and Complaints Handling Customer service Technical support Call Overflow / After Office Hours Support Appointment setting Order taking/reservation/booking Customer care Direct response(TV/Radio) Inbound surveys Lead generation Email response
Outbound services (Telemarketing Services): Appointment setting Sales Billing Reminder Lead generation Surveys Up-Selling / Cross-Selling Lead Generation Market research Live Chat Support Setting and supporting IVR system Email and SMS services (mass messaging) Please Login (add)