MUG Enterprise: Managing the Space Between You and Your Customers
When it comes to selecting call center consultants what should you choose? One with system and product experience? Operational and productivity experience? What about compliance and training? At MUG Enterprise, you don’t need to choose since you get it all with experience that can be measured in centuries. Please Login
It has been several years since the initial push for remote agents started, and even though the technology has much improved and the advantages are numerous, there is still debate among many companies whether the at-home agent is the wave of the future... September 17, 2009 5:00 AM
The rate of attrition is usually listed as a top problem in contact centers. Not only is training new recruits expensive, but the loss of experienced agents is also detrimental. Why do agents leave? Most list a lack of motivation for the job as a primary reason. Industry professionals share with... July 17, 2009 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...