I'm a Knowledge Expert in Customer Care operations. I joined the Firm in 2011 and worked half of my McK career from Europe. During this time I have been working with service oriented companies from a variety of verticals like telecom, banking and insurance in multiple geographies like US, Europe, Latin America in a variety of topics specially Speech Analytics, benchmarking, outbound telesales, among others
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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