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Member Profile

Alkany Smith (9 Yrs in the industry)
Lead, Global Customer Service Operations
Harman International

NEW!

About Me, My Hobbies & Interests!

Call Center professional with over 20 years of experience in the industry, including Customer Service, Sales, Technical Support, Data Entry and IT Solution Selling. Detail-oriented individual with the ability to manage multiple projects and tasks at any given moment. Energetic and motivating leader with proven ability to effectively manage personnel, motivate staff towards goal achievement, contribute to company strategy, develop solutions that meets client's needs and establish long-term relationships. Self starter, strong performance accumulated over the years and reliable worker. Excel at analyzing procedures to generate new ideas to improve efficiency and quality. Open minded, highly adaptable to changes, attention to detail and effective at keeping deadlines, highly skilled in call center management, training and recruiting.