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Member Profile

Aminudin Zainodin (7 Yrs in the industry)
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NEW!

About Me, My Hobbies & Interests!

Hi Guys, currently with 16 years experience in Contact Centre (In-house/ Outsource - Inbound/Outbound) and now working in Hong Leong Bank Contact Centre.My previous working expereince includes:

1. SRG Asia Pacific (handling Maxis Project)

2. Scicom (handling Celcom Project)

3. DiGi Telecommunications (In- House)

4. AmBank (M) Berhad (In-House)

Company Details

Hong Leong Bank is a bank in Malaysia. Hong Leong Bank was founded by Lam Ji Chiew and began its operations in 1905 in Kuching, Sarawak under the name of Kwong Lee Mortgage & Remittance Company.
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Editorial Contributions

We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
May 19, 2010
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We wanted to know what some of the key personality traits companies looked for in new employees during the recruitment phase, and asked industry experts for the answers. Does it come down to skills or attitude, or just the perfect combination of the ‘Right Stuff’?
May 7, 2010
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We wanted to know the types of incentive programs used by various contact centers in order to motivate employees to outperform themselves and provide top quality customer service. We asked industry experts to give us examples and the effectiveness of each.
May 6, 2010
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Marlon Samson Multichoice South Africa
Irine Lopez AIA Bhd
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