I have been working in the call center industry for more than 15 years as I have joined different industries (Cable Network and TV CNE Multichoice , Egypt - Telecommunications, Vodafone Egypt - Transportation, Mowasalta, Doha and finally Banking, Masraf Al Rayan)
I'm also a certified call center manager from AT&T college of Excellence, Dubai 2007
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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