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Company Details

We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection of your brand promise, even in high-pressure, complex customer service scenarios.
               
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Editorial Contributions

Remember when social media was the young upstart of the customer care channels and voice was still king? Way back in the good old days of the early 2010s… It seems like a lifetime ago that we were asking ourselves how to handle customers in such a public forum.
February 27, 2018
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Every day, we interact with executives who are in the early stages of discovery, looking for ways to improve their customer experience and/or drive cost out of their customer care model. The conversations often revolve around whether the time is right for them to consider an outsourced model.
February 16, 2018
 3264 
By 2020, 85% of all customer service interactions will occur without a human agent. Instead, in addition to self-serve customer service, the majority of interactions will be driven by AI technology.
January 25, 2018
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The evolution of the self-serve customer service solution isn’t exactly headline news as we e... Read More...
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The North American economy is hot right now. With Canada, the United States, and Mexico expected to ... Read More...
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n mapping the customer journey, the contact center is unquestionably a critical customer touch point... Read More...
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