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Member Profile

Anas Ali (14 Yrs in the industry)
Audit Specialist
1 Connection

NEW!

About Me, My Hobbies & Interests!

With over 21 years of experience in Contact Center Operations & Technology, my key responsibilities have included: - Oversight of a team size of 300 Team Members, including 60+ leadership positions, at a single time. - Management of 275+ KPIS for the Contact Center, particularly within the Dubai Smart Model. - Prioritization of Quality Assurance, Process, and Customer Experience Pillars, ensuring top-notch service delivery. - Strategic planning and execution of audits on Contact Center KPIs and functions, aimed at identifying operational gaps and implementing necessary action plans.

Company Details

Roads and Transport Authority (RTA)

Dubai is one of the fastest growing cities in today's world, making the provision of high-quality infrastructure facilities imperative. The government of Dubai recognizes the importance of providing an advanced transport network for the people and prioritizes the initiatives to enhance the public transport facilities and improve roads across the emirate to make travel safer and smoother. To achieve this vision, the Roads and Transport Authority (RTA) was formed by decree number 17 for the year 2005. RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirate of Dubai, and between Dubai and other Emirates of the UAE and neighboring countries in order to provide an effective & an integrated transport system capable of serving the vital interests of the Emirate.