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Member Profile

Andrea Ariza
     (Verified Admin.)


About Me, My Hobbies & Interests!

GoContact is a cloud-native Contact Center Service (CCaaS) solution, with integrated artificial intelligence and omnichannel solutions. In addition, it has all the functions of a state-of-the-art Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning. , SMS, Text to Speech, among others. With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of the global group with North American parent, and acquiring a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa. Go technology is characterized by guaranteeing the security and robustness of operations and reducing technological complexity in Contact Center management, eliminating barriers between people and technology. GoContact is on the right track to become the #1 Partner of choice for Business Process Outsourcing (BPO), for its perseverance, consulting support and daily follow-up to its clients.

Company Details

GoContact is a cloud-native Contact Center as a Service solution with integrated Omnichannel and Artificial Intelligence solutions.
It has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech, and other functions.

After more than seven years in the market, it is characterized by guaranteeing operations' security and robustness and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology.


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