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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
One of the largest contact centers in the country, with operations in Bogotá and Cali and highly qualified personnel, trained and specialized in the handling of inbound and outbound campaigns. We currently possess around 3.300 work stations and more than 6.000 employees.
Our company possesses ample experience in handling large volumes of transactions for diverse economic sectors, both nationally and internationally. Each year we handle more than 61 million inbound calls and 4 million outbound calls; 30 million IVR interactions, 700.000 back office transactions and non-telephone operations. We attend to more than 1.500.000 requests, administrative procedures and complaints in a personalized manner.
All of these transactions are carried out within the international COPC (Customer Operations Performance Center) management model, which guarantees provision of world-class service.
We are pioneers in handling off-shore operations from Colombia.Please Login