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Member Profile

Andrew Brown (27 Yrs in the industry)
Sr. Group Manager -WFM
WNS South Africa
Past:Merchants SA



About Me, My Hobbies & Interests!

I have been in the contact centre industry for the last 21 years. Stared my career with Vodacom as an agent and moved my way up to call centre manager. I have been in management since 2000. Started in operations, and then saw the need to have a central WFM and MI team. I then moved from operations and started the WFM team for Vodacom. In 2007 I moved to Merchants, where I headed up the Cape Town BU WFM team, during my time with Merchants I grew the team 2 to a 8 members who supported the operation from WFM point of view. 2010 I moved to WNS, then Fusion to head up and build the WFM team which exists today and still expanding, in the past 5 years I have grown the team from 4 members to about 40. I currently have 5 Group managers reporting to me, total for 55 team members in my department. In my career I have set up a number of WFM/MI team, I have lead each team to success, I have developed and mentored each team member. I believe I have excellent leadership skill to drive my team to reach their full potential.

Company Details

WNS South Africa, formerly Fusion Outsourcing, is one of South Africa’s leading business process outsourcing (BPO) providers. Having recently been acquired by the WNS Group, a globally leading high-end BPO provider, the company has access to a larger service offering set, along with enhanced capabilities and expertise. WNS South Africa has been consistently recognised as a provider of award-winning services.

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