I help businesses and their people create competitive advantage by 'thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! I research, speak about, write about and work with high performing businesses that are winning in today’s ever increasingly competitive and crowded marketplaces! I do this through key note speaking, seminars, training workshops and consulting
Andy highlights how winning businesses differentiate themselves from their competitors, how they create remarkable customer experiences and relationships, get the best from their people and create a sustainable culture that completely supports this. It’s about leadership, it’s about innovation and it’s about ‘doing stuff’!Please Login (add)
Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share. April 23, 2010 5:00 AM
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...