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Member Profile

Angela Holbery (27 Yrs in the industry)
Senior Manager, Sales Support and Marketing Development
Concentrix
Past:IBM
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About Me, My Hobbies & Interests!

Angela is a strong tactical leader with over 22 years of proven experience in large and complex IT transformations, BPO operations and program management across multiple industries. With strategic, analytical and business experience developed in real world situations, she has consistently delivered high-valued business solutions through thought leadership leading large multi-national blended teams. With wide-ranging exposure over various industries over the years, and many different roles, both in an internal and external capacity, Angela has delivered multi-million dollar projects through multiple programs of works, phases from initiation to closure, across a whole range of industries including mining, membership, retail, automotive, banking, telecommunications, and utilities. Working across multiple time zones, with different teams across multiple geographies, Angela helps deliver operational models that drive towards agreed business outcomes and high customer satisfaction. In recent years she has specialised in customer management and contact centre industry and performs in a sales and marketing development capacity, bringing her years of experience in delivery, to help tailor bespoke solutions for clients, developing strategies for ranging from implementing tactical and continuous solutions onshore, nearshore and offshore, to major transformations. Key Strengths: • Managing outcomes-driven solutions for the client, benefit realisation • Collaborative, self-empowered and motivated • Relationship management and communicating effectively across all levels of stakeholders • Inclusive management, leading large teams across different geographies • Managing financials, risk and scope • Managing contract crises, scope, vendor agreements • Coaching and mentoring teams to higher performance abilities, performance management where required

Company Details

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.



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