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Angie Lutterman | Personal Profile
· Twenty years experience in all aspects of call center management, including operations, leadership development, training and quality management, resource planning, launches, ramps, decommissioning, training design and development, and facilitation.
· This combination of operations, training, and resource planning experience allows me to have a well-rounded understanding of drivers and impacts, to allow for effective and thorough planning for solutions and achievement of goals.
· Experience includes vendor management, outsourcing, and company provided service, both domestic and international.
· MBA in Organizational Development and SPHR certified.