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We are an International Business Process Management (BPM) Company, with specialisation in Demand Generation for IT, Software, Platform based, Mobile Apps, ICT, & Technology based companies.
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We’ve all had the pleasure of experiencing bad service at one time or another and it begs the question, where do companies go wrong with the service they provide? We asked Contact Center Professionals for the answers to discover the source of terrible customer service. April 19, 2010 5:00 AM
Everybody has their own definition of what great service is supposed to be, but if we want a straight answer, who better to ask than those in the customer service industry? We asked these professionals which industry sectors provide great service and which ones are poor. April 8, 2010 5:00 AM