Telephos provides Call Centre management, consulting and outsourcing. Our work with past clients identified the specific need within the New Zealand Contact Centre industry for these skills on a set term or as needed basis. Many companies do not require (or cannot afford) this level of expertise on a full time basis however they often need support and direction in setting up or reviewing their Contact Centre OR they do not have the ability to operate a call centre in-house and need to outsource.Please Login (add)
Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share. April 23, 2010 5:00 AM
Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out if the product makes the company, or if it’s the customer service. April 22, 2010 5:00 AM
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...