Since 1999 CEAD has been delivering employee communications through the CEAD FM platform. Today CEAD is a diversified group of Companies, that incorporates a number of different brands and offerings to a variety of markets and industries all centred around a vision to create effective communication solutions that speak to the visions, culture, brand and personalities of those organisations we work with.
Recognizing personnel with internal awards is a best practice that many have adopted. ContactCenterWorld.com asked the question: Who should be the person presenting internal awards to staff/recognizing achievements of the staff/center and why? November 2, 2015 5:00 AM
We all want things to work out when first hiring an employees but not every hire ends up being the perfect fit for one reason or another. ContactCenterWorld.com sought out some advice from our members from around the world and asked: What is the best way to cut loose an employee who is under-perform... October 28, 2015 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...