Built my career in this industry ground up starting with NCO RMH Teleservices taking customer service calls for Amazon.com. Then, I moved to Sykes for Hybrid Tech Support Role. Convergys allowed me to be Universal Support for Sprint. My leadership path started when the training department of Expedia Sales in People Support asked me to be a Peer Trainer. Mentored by the best, I was able to conduct training on my own and learn the craft. I joined the start up call center company with 45 agents. My first role was a Telemarketing Supervisor. I helped the organization in their processes, client acquisition, recruitment, training, leadership development and training but most of all Operations. My last role in EBusiness BPO Inc / Azpired allowed me to handle eCommerce Accounts, Technical Support and the growth of the Transportation Accounts. I left with a thousand. Delivering excellent customer service is my passion. Issue resolution and prevention drives me in pursuing excellence in this industry. Helping out clients resolve day to day problems has been my expertise. I am now with another call center organization whose service core is in the Japanese culture of "Omotenashi" Cebu tele-net Philippines Corporation. So far, I have helped delivering YonY positive growth on revenue. Established processes for Talent Acquisition, HR, Operations, Training and Quality. I have been awarded as the Top Employee in 2017 for tele-net Group and continue to lead the English Services to further growth.