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Member Profile

Archivald Eric Ramos (20 Yrs in the industry)
Risk & Fraud Officer
VXI Global Holdings
Past:TATA Consulting Services
PCCW Teleservices Philippines
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Company Details

With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the company delivers business services and technology solutions tailored for clients to deliver superior customer experience (CX). With a diverse workforce and customer experience centers in North and Latin America, Caribbean, Europe and Asia Pacific, VXI drives high Net Promoter Score (NPS) through its unified digital service strategy, customer management solutions and proprietary productivity/efficiency-enhancing technology platform.
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Editorial Contributions

We asked executives, What Contact Center Technology or Other Innovation Excites You the Most Right Now?
May 6, 2019
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In your opinion, what has been the greatest challenge the contact center industry has faced in the last 12 months?
April 9, 2019
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Executive Interview - What impact have "external events" even had on your company, and how have you adapted your business?
March 18, 2019
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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards APAC 2012: Ranked #1 for Quality Auditor
(view more)

July 14, 2012
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Raj Wadhwani ContactCenterWorld
(Verified Admin)
Toshimitsu Kikuchi SMBC Nikko Securities Inc.
Kato Kaoru SMBC Nikko Securities
Mariel Fernandez Admerex Solutions Inc.
(Verified Admin)
Via Rahma PT. BANK CENTRAL ASIA, TBK
Showing 1 - 7 of 72 items

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