When Tony Alvarez and Bryan Marsal joined forces in 1983, it was with the intent of seamlessly linking operations, performance improvement and value creation to best help companies turn areas of stagnation into growth to achieve sustainable results. This ethos remains at the core of our firm. We are the consulting firm known for asking tough questions, listening well, digging in and getting our hands dirty. We are fact-driven and action-oriented. We move our clients forward, to where they need to be. We are A&M.Please Login (add)
Art Hall, a Senior Director with Alvarez & Marsal in the United States, has a common contact center industry problem on his mind as 2017 unveils itself: How to balance costs with results. He explains more in the following interview with ContactCenterWorld.com
Although the economy seems to have brought many companies to the edge of gloom and despair, there have been some changes in the past year that are worth mentioning - changes that hint at where the economy might be headed. December 4, 2009 5:00 AM
Welcome to Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world! Read More...