Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Member Profile

Ash Samuel
Operations Head
ELS Customer Experience
33 Connections

NEW!

About Me, My Hobbies & Interests!

Aschwyn has been working in the Contact Centre industry for 20 years. He has held several roles ranging from Manager to Senior Manager to Head of Contact Centers, which have provided him with the depth of knowledge and insight into the operational and strategic functioning of each environment. Over the past 12-15 years, his focus has been in Designing, Building and Operating Contact Centers of all sizes. He has worked in industries including, financial houses, telecommunications and media companies, among others. He was responsible for and spearheaded the consolidation and Technology Strategy, of the largest Security Company in South Africa. Aschwyn has been exposed to international centres where he operated and headed up some of the largest BPO Contact Centers in Oman, Dubai and Bahrain. At their peak, they held about 2000 plus operational seats across the Region. Throughout his career he has had a number of achievements: Re-designing Service Levels, Contact Centre Consolidation and Optimisation, Contact Centre re-engineering and Continuous Improvement. He was the Head of CX at Digital Solutions Group (DSG), an award winning BPO in South Africa, within the CX sphere. Aschwyn is currently the Executive Head of Operations at ELS, a Morvest owned Company. His focus is on growth, both locally as well as internationally, with South Africa being the key destination for BPO’s in the world of Impact Sourcing. His focus is to ensure that the international footprint will land on the doors of ELS He conducts Contact Centre audits/assessments and provides strategic recommendations to assist Contact Centers to achieve an Omni-channel world. Aschwyn's skill-set includes: • Workforce Optimization • Customer Journey Design • Customer Experience Management (CX) • Contact Centre Telephony • Customer Relationship Management (CRM) • Intelligent Routing • CCAAS • Contact Centre Technology selection, based on business requirements • ERP (Enterprise Resource Planning) • Contact Centre Strategy and Design • Training and Development • Contact Centre Road-mapping, collaborating with teams to gain momentum, into where the BPO world is heading - SA as a key destination for Impact Sourcing

Company Details

CCW orporate MemberCORPORATE MEMBER
A South African based outsourced contact centre Specialising in Sales, Retentions and Customer Experience.

Over a decade of service excellence, and counting.

We at ELS are proud to have transformed customer service management, sales and retentions through our approach, quality assurance, and comprehensive solutions.

To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing.

What started as a lean team of skilled administrators, quickly grew into an award-winning team of highly skilled customer experience retentions and sales experts, collectively reshaping the way companies design and deliver customer experiences and increase sales and retentions.

Today, our team continues to grow – and our hunger for constant learning and refining never ceases. The only thing that remains fixed,
is our commitment to providing our clients with flexibility, agility and the ability to excel.

            (add)  

About us - in 60 seconds!

Search for Members

Contact List

Sharon Price ContactCenterWorld
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Eka Putra ContactCenterWorld.com
Esteban Creasey ContactCenterWorld
(Verified Admin)
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Laura Collins ContactCenterWorld.com
Showing 1 - 7 of 33 items
Submit Event

Upcoming Events

YOU'RE INVITED

It is time for 'the Most Prestigious Awards' in the contact center industry!

The Global Top Ranking Performers Awards Are OPEN!


It’s well-known people love recognition. Join us as we share details of the 18th Annual Global ... Read More...
 5486 
Showing 1 - 1 of 2 items

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =