Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.Please Login (add)