Thank you for viewing my profile. I am a diligent and competent professional, experience in Telephony, IVR, CTI, CC solutions across Telecom, Banking, Oil, Airlines, Retails, Hospitals, ISP and Government’s sectors. I can see design and implementation of self-service and call-routing solutions. I can deliver key system parameters to ensure optimal performance. I can manage complex projects from conceptualization to design and implementation process while maintaining the highest standards of quality. I stay abreast with current/emerging technologies. I am a proactive leader/team player with excellent problem solving, decision making, and analytic skills. AREAS OF PROFICIENCY SME Project and Solution design, Resolve Escalations and Day to day Operation.