I am a seasoned customer experience & contact center professional, passionate people leader and an outcome driven & resourceful individual. I have over 10 years of experience in the areas of customer acquisition, retention, customer service and collections in the Contact Center and Retail space.
I have enjoyed building high performance teams & managing both onshore and offshore operations. My ability to identify and recognize the strengths of individuals and leverage the same to achieve business outcomes has been my biggest strength as a People Leader.
As an Operations manager with The Probe Group, I was presented with the opportunity to set up the offshore operations in Philippines, which I transformed from 8 seats to 200 seats over 3 years. In my tenure with Probe, my ability to transform under performing campaigns to achieve record breaking results, through an integrated approach of understanding the business requirements, setting the right measures of performance, continuous improvement and building high performing teams helped me win multiple accolades from the business and clients.
My unyielding commitment to customer satisfaction and business outcomes, flexibility required to work in a fast paced and agile environment, and adaptability to change, learn and unlearn have been the fundamental tenets that have helped in my professional journey thus far. I am always up for a challenge and looking for opportunities that can help in expanding my learning.