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Chai Domingo
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Member Profile

Barry Cochrane (23 Yrs in the industry)
First Contact SAAS Limited
3 Connections


About Me, My Hobbies & Interests!

Sales professional with a wealth of experience demonstrated generating multi-million £ annual sales in direct, channel, OEM and partnership environments within EMEA and AsiaPac. Builds trusted advisor relationships with key business decision makers and board members. Call Centre/Contact Centre Business Improvement Workflow Based Intelligent Scripting, Contact Centre Channel Scripting, Management & Business Operation, CRM & Application Integration Records Management. Business Process Automation; Secure e-document delivery, Intelligent Classification. Software Solutions Sales around compliance and regulatory obligations Scanning and Distribution; Managed Document Services Member of ARMA and Aiim. Prepare documentation, undertake tender exercises and arrange the formal execution of contracts to enable IS goods and services to be supplied to internal customers.

Company Details

First Contact has a uniquely powerful scripting engine which allows managers to design an effective script for telemarketers and customer service agents to follow. Calls are delivered directly to agents thereby negating procrastination and maximising worker efficiency. Using First Contact’s powerful reporting facilities, managers can monitor, refine and test the script and agent effectiveness. First Contact has strong integration links for a variety of telephony systems and CRM at any point during the call lifecycle. Together with its powerful workflow features, First Contact is the “glue” for any organisation that wishes to improve the efficiency of outbound and inbound telemarketing campaigns or customer service interaction by unifying telecoms, scripting and CRM.

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