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Jaime Cabrera
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Kathy William-Botrous
Sr. Executive Director

Member Profile

Ben Oxford (28 Yrs in the industry)
Director of Operations
205 Connections



About Me, My Hobbies & Interests!

Ben Oxford (M.Ed., B.Prof.Stds., B.Teach., Queens Trust Recipient) current PhD candidate. Ben Oxford has 20 years’ experience in the designing, building, operating and leading of independently recognized world class customer service sales /operations centres and organizations. This has been achieved across many sectors from Policing, Transport, Mining, Engineering, Utilities, Gaming, Finance, and more recently Health and Higher Education. Many awards/medals have been received locally, nationally and globally for the work Ben and his teams have achieved over this time. A three time CCW medalist for medium contact centre. Including GOLD in APAC and Bronze in the Global competition. Also a regular CCW international Judge and Awards presenter. Always looking for challenging opportunities to make a significant impact to the bottom line through excellent customer contact operations that leads to increased access, growth and retention across customers and highly satisfied staff.

Company Details

Probe Group delivers accelerated business outcomes backed by tested Business Process outsourcing (BPO) capabilities and end-to-end solutions.


Editorial Contributions

Western Power is a State Government owned corporation that builds, maintains and operates the electricity network in the south west corner of Western Australia

Ben Oxford shares his experiences with members of ContactCenterWorld - Western Power Australia are proud to be winners and representing A...

August 22, 2012

About us - in 60 seconds!

Personal Board

Good Luck to all the participants in this years Contact Center World Awards program, to my Australian and Asia Pacific Friends all the very Best and I know you will do the region proud, the Customer S...
(view more)

June 8, 2013 9:26 PM
Looking forward to being a 2013 awards judge for the EMEA's and AMERICA's this year! Good luck to all entrants Kind Regards Ben Oxford
January 22, 2013 6:02 PM
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Look forward to seeing old & new friends at the Singapore APAC 2013 Awards Conference event, I will be representing the CSC hope to see u there :)

March 8, 2013 11:20 PM EST

Good Luck to all the participants in this years Contact Center World Awards program, to my Australian and Asia Pacific Friends all the very Best and I

June 9, 2013 12:43 AM EST
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