Bill is a 30+ year Contact Center industry veteran and strategist helping companies transform their customer experience and leverage new technologies for digital and cloud transformations. His experience in senior executive roles at ADP, First Data, and Sitel has helped him establish one of the most prolific and well-recognized partner and executive networks in the industry. During his 17+ year tenure at EPIC, Bill has worked directly supporting clients, including Fortune 500 companies, regional organizations, and SMBs. As an active participant in many trade associations, he was honored as a Partner in Progress by the Professional Association for Customer Engagement (PACE). Bill is a graduate of the University of Delaware with a BSBA in Marketing and also a U.S. Army veteran who remains active supporting service veterans.