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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The author of this white paper, Bill Price, was Amazon’s first global VP of customer service, building Amazon’s internal and outsourced strategy and operations for the company’s five web sites; before that he formed and was VP of MCI Call Center Services and its earlier unit Enhanced Voice Services, was CFO and COO at Automated Call Processing (ACP), and before that was a Senior Engagement Manager at McKinsey & Co. in its San Francisco and Stockholm offices. Bill has an MBA from Stanford University and a BA in Economic Geography from Dartmouth College. Please Login