Performance Telecom provide bleeding edge hosted call centre technology, providing detailed operational insight across single or disparate operational sites. Our facilities are designed to provide control of call distribution, the flow of an active call and the interaction between caller and agent and then the distribution of information detailed analytics which not only deliver remarkable operational insight but also understanding of the customer experience at individual caller level, delivered in such a way as to encourage and reward agent engagement in every call.Please Login (add)
In need of some answers or some help? ContactCenterWorld.com asked some of its members from around the world as to what was their greatest challenge that they have faced over the last twelve months and why? It's an interesting read because the answers vary greatly and you get a different perspective... March 9, 2016 5:00 AM
We at ContactCenterWorld.com are suckers for great customer service stories. We recently asked some of our members from around the world if they could share a great customer service story from their personal experience within the last year. We hope you enjoy their answers. February 26, 2016 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...