Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
66
EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
89
MEMBER
Abhinandan Jain
Chief Growth Officer
14
MEMBER
Stephane Rivard
CEO & Co-founder
7

Member Profile

Brook Elkins (12 Yrs in the industry)
Vice President, Provider Client Management
Optum
313 Connections

 

NEW!

About Me, My Hobbies & Interests!

Brook Elkins has occupied numerous leadership positions in customer support management and medical operations management for the past 20 years. Since joining Optum in 2013 as the Director of Product Support and the Optum ICD-10 Support Program Lead, Brook has improved leadership and structure within the support organization. Prior to joining Optum, Brook served for 14 years in numerous Operational and Program leadership roles at Hewlett Packard. Additionally, Brook is in his 25th year in the U.S. Air Force Reserves and is currently working as the Medical Operations and Planning Officer for U.S. Northern Command. He holds a Master’s degree in Leadership from a Military Service Academy and is currently pursuing Doctoral studies in leadership. Brook is married with 3 children.

Company Details

Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.

CONTACT US
 
            (add)  

About us - in 60 seconds!

Search for Members

Contact List

Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Esteban Creasey ContactCenterWorld
(Verified Admin)
Grace Heny 168Solution
(Verified Admin)
Tanay Tunçsoy Pusula Customer Experience
(Verified Admin)
Olebogeng Khubile AfroCentric Group (Medscheme)
Murat Semercioglu Arcelik A.S.
Showing 1 - 7 of 313 items

Videos

View 1 More Comment

Interesting

March 21, 2024 2:54 PM EST

That's wonderful. 😊

March 24, 2024 10:30 PM EST
Showing 1 - 2 of 181 items
Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 6033 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 6273 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 1223 

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =