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Bruce Belfiore (20 Yrs in the industry)
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BenchmarkPortal
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BenchmarkPortal

BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.

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2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

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