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The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.Please Login
This article addresses reluctance with click-to-call technologies and the benefits associated with using this Call Center technology. Focuses include transaction points, driving relationships and staffing and training. May 31, 2017