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Member Profile

Bruce Rose (7 Yrs in the industry)
Executive Director
Manitoba Customer Contact Association
     (Verified Admin.)2 Connections

 

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About Me, My Hobbies & Interests!

PROFILE Results driven, energetic leader offering more than 20 years of experience in building high performance teams, achieving corporate goals, and delivering customer-focused service with a passion. Successful in utilizing a collaborative approach to access key decision makers or benefactors, network effectively, and build synergistic relationships. Recognized for professionalism, championing excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers. HIGHLIGHTS OF QUALIFICATIONS • Leadership: A leadership philosophy rooted in caring; seeker of opportunity, focused on continuous improvements and evolution. • Results Oriented: Proven track record to manage dynamic teams, locally and remotely, by collaborating, setting clear expectations while supporting individual growth and development, utilizing a keen intuition; with the ability to counsel, negotiate and resolve conflict, when necessary. • Strategic Planning/Problem Solving: Strategic thinker who takes initiative, is innovative, creative and strives for continuous improvement including employee engagement, customer satisfaction, operational effectiveness, revenue growth and budget management. • Team Building: In-depth knowledge of a variety of support teams across a broad section of industries and the dynamics in which they influence success. • Innovation: Champion of challenging the status quo with an inquisitive drive to always push the envelope. • Change Management: Extensive experience managing change while focusing on communication and transparency to achieve highly engaged teams. Executive Director Manitoba Customer Contact Association Inspire an Industry towards creating authentic caring customer and employee experiences. Consistently collaborating with Industry peers to influence a positive customer journey, operational effectiveness and a variety of key performance targets. Dedicated to: excellence through education, leadership with integrity, and community professionalism. Overall Sector goals: 1. Improved attraction, retention and development of industry employees and the future workforce; 2. Change the public’s perception of the customer contact/multi-channel engagement Industry to one offering rewarding career opportunities; and 3. Engage members and business/community partners to identify trends and issues to ensure a successful future of the customer contact/service Industry in Manitoba.

Company Details

MANITOBA CUSTOMER CONTACT ASSOCIATION - working together for a stronger more successful customer contact service Industry.

MCCA is an industry association comprised of companies and organizations associated with the customer contact service sector.

Understanding the needs of our growing Industry allows us to offer valuable training to agents, supervisors, and management for organizations of all sizes as well as create profitable networking opportunities.

Our Goals:

An increasing number of members are engaged, recognized and enriched by the partnership with MCCA and each other.

An Industry that is thriving through professional development capacity building strategies.

Establish and maintain strategic partnerships with sector partners and other like-minded groups.


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