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Member Profile

Candice Roberts (24 Yrs in the industry)
Founder and CEO
CallForce
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NEW!

About Me, My Hobbies & Interests!

Delivering custom, innovative outsourced contact centre solutions and BPO services from South Africa to the Global market is at the heart of what we do. If you are looking to streamline the operations of your existing contact centre or create a custom contact centre solution that transforms the experience your customers have with your brand, let's connect.

ABOUT ME
Our global economy has been disrupted due to current circumstances, and exceptional customer experience is more critical now than ever before. Process optimisation and digitisation are a non-negotiable to build a business for the future and over the last 21 years of my entrepreneurial journey, I have come to realise: • Customers are looking for a human touch at every stage of the customer journey, bots and scripts alone will not drive effective engagement or conversion • Exceptional customer experience is a combination of the right people, innovative processes and technology and • Challenging the way you currently use contact centres to engage your clients will fundamentally change and optimise the customers brand experience

VISION
Our vision is to create 500 000 career opportunities for the youth of South Africa while contributing to the growth of the South African GBS sector by 2030 by providing BPO services and innovative, outsourced contact centre solutions from South Africa to clients globally, particularly focused on the Asia, UK, Australia, Europe, United States and the local South African business market.

OUR CLIENTS
Our client experience spans across a number of different industries - Telecommunications, Financial Services (Banking & Insurance), EdTech, Ecommerce, Logistics & Energy and as a CallForce team we have a global footprint in Australia, United Kingdom and South Africa.

WHAT WE CAN DO FOR YOU
Together we can co-create BPO(GBS) solutions that: - Provide a unique and customised outsourced service for your business that solves your specific needs, - Implements the right combination of People + (Process x Technology) that delivers an exceptional customer experience and - Offers unique and personalised omnichannel customer touchpoints supported by smart technology platforms to drive an exceptional customer experience.

Company Details

DELIVERING CUSTOMISED CONTACT CENTRE SOLUTIONS FROM SOUTH AFRICA TO THE GLOBAL MARKET

CallForce delivers customised contact centre solutions from South Africa to the local and global market. Our customer-centric approach combined with the expertise for process optimisation, technology support and continuous skills development enables us to optimise contact centre and other BPO solutions that deliver the ultimate brand experience. Our successful and proven formula combines the right people and optimised processes with technology and digital skills to deliver of an exceptional customer brand experience.

Our 3 South African operational sites are in Johannesburg, Cape Town and Durban. They are equipped to international standards with IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.

Our omnichannel solutions are supported by smart technology platforms that open new channels and individual touchpoints for direct customer-to-brand communication. We bring every channel together while empowering our agents to engage in seamless conversations with customers across multiple channels

             

Editorial Contributions

Uncertainty seems to be a constant and the term “cash crunch” seems to be a commonality in conversations globally, that is why the exploration of cost-saving initiatives across business operations is imperative without compromising the quality.
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Growth is a critical part of any businesses plans and strategy, but growth isn't just about increasing revenue or expanding your client base. It's so much more than that.
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In today's fast-paced and high-pressure business world, mental health and well-being have to remain top priority.
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