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Member Profile

Candice Roberts (21 Yrs in the industry)
Founder and CEO
CallForce
     (Verified Admin.)26 Connections

   

NEW!

About Me, My Hobbies & Interests!

As an Outsourcing entrepreneur and CEO of CallForce Outsourcing Solutions, my focus on creating a sustainable supply of workplace skills for the future with drive for an innovation in the GBS sector.

Delivering custom, innovative outsourced contact centre solutions and BPO services from South Africa to the Global market is at the heart of what we do, particularly focused on the Asia, UK, Australia, Europe, United States and the local South African business market.

I currently sit on the BPESA industry Exco committee and the board of Endeavor South Africa along with many other well respected business leaders and have been recognised as an EY Entrepreneur finalist in 2017 and Endeavor Entrepreneur in 2005 and in true collaboration with Endeavor’s “pay it forward” culture, I continually provide mentorships to other entrepreneurs from developing economies within the BPO industry.

Our vision is to create 500 000 career opportunities for the youth of South Africa while contributing to the growth of the South African GBS sector by 2030 and in our continuous drive to create meaningful career opportunities for the youth of South Africa, we are proud to announce the successful launch of our partnership with the Youth Employment Service (YES) South Africa.

This incredible initiative equips and supports our youth in creating a foundation for themselves to gain valuable work experience and create positive opportunities for their future.

CallForce is registered Financial Services Provider, BBBEE Level 2 contributor and award-winning outsourcer with over 20 years’ experience, we have secured our position as a thought-leader in the BPO sector, servicing blue-chip clients both locally and internationally out of our South African based operational hubs. Our highly skilled team of BPO specialists, customised contact centre solutions and innovative BPO services positively reshape the customers experience while driving digital transformation.

Our 3 world-class operational sites located in South Africa are located in in the 3 largest cities Johannesburg, Cape Town and Durban are equipped to international standards with high-tech IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.

Company Details

DELIVERING CUSTOMISED CONTACT CENTRE SOLUTIONS FROM SOUTH AFRICA TO THE GLOBAL MARKET

CallForce delivers customised contact centre solutions from South Africa to the local and global market. Our customer-centric approach combined with the expertise for process optimisation, technology support and continuous skills development enables us to optimise contact centre and other BPO solutions that deliver the ultimate brand experience. Our successful and proven formula combines the right people and optimised processes with cutting-edge technology and digital skills to deliver of an exceptional customer brand experience.

Our 3 South African operational sites are in Johannesburg, Cape Town and Durban. They are equipped to international standards with IT networks and infrastructure, providing a seamless hybrid model of contact centre and remote-based operations.

Our omnichannel solutions are supported by smart technology platforms that open new channels and individual touchpoints for direct customer-to-brand communication. We bring every channel together while empowering our agents to engage in seamless conversations with customers across multiple channels to c


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