Delivering custom, innovative outsourced contact centre solutions and BPO services from South Africa to the Global market is at the heart of what we do. If you are looking to streamline the operations of your existing contact centre or create a custom contact centre solution that transforms the experience your customers have with your brand, let's connect.
Our global economy has been disrupted due to current circumstances, and exceptional customer experience is more critical now than ever before. Process optimisation and digitisation are a non-negotiable to build a business for the future and over the last 21 years of my entrepreneurial journey, I have come to realise: • Customers are looking for a human touch at every stage of the customer journey, bots and scripts alone will not drive effective engagement or conversion • Exceptional customer experience is a combination of the right people, innovative processes and technology and • Challenging the way you currently use contact centres to engage your clients will fundamentally change and optimise the customers brand experience
Our vision is to create 500 000 career opportunities for the youth of South Africa while contributing to the growth of the South African GBS sector by 2030 by providing BPO services and innovative, outsourced contact centre solutions from South Africa to clients globally, particularly focused on the Asia, UK, Australia, Europe, United States and the local South African business market.
Our client experience spans across a number of different industries - Telecommunications, Financial Services (Banking & Insurance), EdTech, Ecommerce, Logistics & Energy and as a CallForce team we have a global footprint in Australia, United Kingdom and South Africa.
WHAT WE CAN DO FOR YOU
Together we can co-create BPO(GBS) solutions that: - Provide a unique and customised outsourced service for your business that solves your specific needs, - Implements the right combination of People + (Process x Technology) that delivers an exceptional customer experience and - Offers unique and personalised omnichannel customer touchpoints supported by smart technology platforms to drive an exceptional customer experience.