Head of ManpowerGroup Solutions Contact Center and BPO Business Unit, With over 20 years' experience in the definition, implementation, management and consulting of Contact & Service Centers in multiple industries, I achieved international recognition in London 2017 and Prague 2018 at the Contact CenterWorld annual conference, the world's largest industry association, being the only Portuguese to be considered EMEA Individual Contact Center Industry Star (recognition that ManpowerGroup Solutions also achieved as a specialist company in this industry). I also collaborate with Contact Center World as a jury for the Asia Pacific Region. In 2018 ManpowerGroup was honored with 11 trophies of the 2018 Best Awards of the Portuguese Association of Contact Centers (APCC), consolidating its position as the reference player in this contact center industry. Main guidance: ensure strong leverage to the performance of our clients' businesses to enable them to achieve the satisfaction of the expectations and needs of all its stakeholders (customers, shareholders, employees, etc.). "We believe the only way to Success is to ensure a high satisfaction of EVERYONE with whom we are involved. Because their success leads us to our success! "