I have been lucky enough to gain Learning, Development and Training experience within Contact Centres both locally and internationally. My passion is in the planning, rollout and overall initiation of large scale learning, development and assessment projects. A background across the Telecommunications, Transactional Processing fields within Contact Centres has enabled me to work on projects such as learnerships, accreditation of learning institutions as well as the design and development of fit for purpose learning content and curricula.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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