Business Development Director / Organizational Coach / Speaker
CARLOS CUSNIER (Speaker)
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BRIEF SUMMARY FOR Dr. CARLOS CUSNIER Experienced career in planning, organizing, developing and improving organizations, while leading strategic marketing, sales, customer relationship, management projects & turn-key-operations. Proven professional track path, with a record of accomplishments, built on the ability to produce results and bottom line growth with solid exposure in Local & Latin America Markets. Considered a knowledgeable resource creating customer engagement and marketing strategies thru tactical performance for more than 20 yrs. for Contact Centers & Marketing Operations while leveraging organizational transformation to improve management and staff execution productivity. Dynamic leadership drive, creative vision, positive attitude, commitment, perseverance and excellent interpersonal relations & communication skills. Great capacity to handle different tasks with creativity, human sense and entrepreneurship style. Dr. Cusnier is an active personality with many interventions in Broadcast Media and Public activities. Is an International Speaker & Organizational Coach on Customer Experience, Strategic Care & Retention, Project Management, Consultative Selling, Consumer Behavior, Neuromarketing, Transformational Leadership, Teamwork & Emotional Intelligence. Leaded over 825 workshops and Conferences. His PKDESS is a Platform providing over 52 topics for Businesses & Hispanic Contact Center Management, Supervisors & Staff in 11 areas of Specialization Professor at the Graduate School of Business with +20 yrs. Experience. Among several articles published and videos on production, his Book on Economic Development is available in Amazon. Dr. Cusnier has an MBA in Marketing and a Doctorate/Ph.D in Integration & Economic Development
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