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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Established in 1997, the 120 seat centre prides itself on being a cut above other Contact Centres. PCMS holds on to its operatives for an average of 4 1/2 years (with many staying far longer), meaning that operatives benefit from years of development and investment in skills that combine to make the PCMS Contact Centre experience better than any other. The management teams have more than 30 years combined experience to pass on to operatives, ensuring that maximum benefit can be obtained through the use of the PCMS Contact Centre with continuous evaluation of performance to ensure the best possible customer experience.