Nationally recognized provider of Contact Center Consulting and Leadership training. Certified Evaluator for the JD Powers Contact Certification Program. We help companies across industry lines win new customers, keep the ones they have and become great places to work.Please Login (add)
We wanted to know from our members the types of challenges the industry had to deal with in 2009, where it seems the worst of the economic crisis was culminating. We asked contact center professionals for the types of challenges they had to surmount. March 25, 2010 5:00 AM
Are the customer service levels you get these days better or worse than a year ago? We asked that question to industry professionals to find out what their thoughts were since they would be the most knowledgeable on the matter. March 3, 2010 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...