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Member Profile

Chad Burkholder (23 Yrs in the industry)
Vice President of Operations
Optum
Past:The Hartford
34 Connections

 

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About Me, My Hobbies & Interests!

Chad serves as the Vice President of Operations for Optum’s Customer Care organization. He leads sales and service insurance operations for 14 clients, including the largest, most admired companies in the health care industry In his current role as Vice President of Operations, he is the core leader accountable for the development of sales and service operations strategy and execution. In this role, he leads a team of approximately 3,500 sales and service professionals and leaders. This operation drives more than $800M in annual new business premium for our clients. His team serves more than 20 million customer transactions every year. Chad’s core strategic priorities emphasize the following: • Development of sales and service effectiveness through the strategic use of customer relationship data (CRM) • Financial reengineering of the operation, emphasizing improved labor expense management • Creation of a best in class work culture that relies on active talent management and employee engagement.

Company Details

Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.

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Esteban Creasey ContactCenterWorld
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Parikshit Kalra Hinduja Global Solutions USA
Vera Austin Raymond James
Michael O'Neil OfficePartners360
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Jeff Feinberg Raytheon BBN Technologies
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