Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
500
MEMBER
Sam Fernandez
Managing Partner
12
MEMBER
Jim Thomsen
VP of Customer Success
163
MEMBER
Beril Gürkan
Deputy Director of Contact Center
2
MEMBER
Lal Kartal
Digital Product Lead
0

Member Profile

Chad Burkholder (24 Yrs in the industry)
Vice President of Operations
Optum
Past:The Hartford
34 Connections

 

NEW!

About Me, My Hobbies & Interests!

Chad serves as the Vice President of Operations for Optum’s Customer Care organization. He leads sales and service insurance operations for 14 clients, including the largest, most admired companies in the health care industry In his current role as Vice President of Operations, he is the core leader accountable for the development of sales and service operations strategy and execution. In this role, he leads a team of approximately 3,500 sales and service professionals and leaders. This operation drives more than $800M in annual new business premium for our clients. His team serves more than 20 million customer transactions every year. Chad’s core strategic priorities emphasize the following: • Development of sales and service effectiveness through the strategic use of customer relationship data (CRM) • Financial reengineering of the operation, emphasizing improved labor expense management • Creation of a best in class work culture that relies on active talent management and employee engagement.

Company Details

Optum is a provider of information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum is powering modern health care with nearly 125,000 people worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system and improve overall population health.

CONTACT US
 
            (add)  

About us - in 60 seconds!

Search for Members

Contact List

Esteban Creasey ContactCenterWorld
(Verified Admin)
Kam Gill Enbridge
Vera Austin Raymond James
Annvi F ContactCenterWorld.com
Rose Grabowski MassMutual
Showing 1 - 7 of 34 items

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =