Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Vijay s
Director
54
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
MEMBER
Jason Taylor
Officer of County 311 Services
0

Member Profile

Cheryl Tost
VP of Operations
GoalLine Solutions
3 Connections

 

NEW!

About Me, My Hobbies & Interests!

With 20+ years in the Call Centre industry, I am a well seasoned Professional. From starting on the phones 20 years ago, to managing a team, to developing and implementing new strategic processes within new sites, I have achieved success both financially and from a client satisfaction level. My proven track record of leadership and mentoring ability has allowed me to seed and expand teams across multiple sites within both Canada and the US as well as offshore. My extensive knowledge of the industry ensures increased revenues, reduced operational costs and outstanding performance and productivity. High-octane sales teams & innovative management are amongst my greatest achievements.Specialties: • Contact Center (In-House/Off/Near Shore) Outsourcing • CEM / CRM / BPO • Strategic & Business Development, Profitable Growth • Customer Life-Cycle Management• Performance Management, Coaching/ Development, Leadership Development • Operational Efficiency, Revenue Generation• Consultative Selling, Sales Forecasting • Relationship Building • Project Management, Change Management, Organizational Integration • Vendor Management, Account Management • ROI Analysis / Budget Administration • Process Establishment & Implementation • Contract Negotiation • Social Media, Networking • Emerging Markets • Business Technology• Merger and Acquisition • Six Sigma

Company Details

“We Provide clients with the technology and services they need to Measure, Manage and Succeed at delivering the ultimate Customer Experience”

> Over a decade of experience assisting clients with Brand Reputation Management through the use of our integrated communication solutions
> Provide clients with the tools necessary to focus on customer satisfaction, customer acquisition, and customer retention strategies while driving operational efficiencies
> Developed strategic alliances with highly competent and well-recognized industry leaders, allowing GLS to maintain focus on technology and communication services

Our success and competitive advantage are founded on three basic principles; providing tangible value to our customers, responding to our customer’s changing needs and keeping things simple!

            (add)  

Join Our Team

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 25547 
Showing 1 - 1 of 3 items
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =