Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Organizations create and store massive amounts of data that agents may not use or trust because it’s an information landfill. Each time someone creates a document for a training class, a presentation, a report, or a manual – you name it – someone says, “That’s great information so let’s give it to the agents”.
Customers deserve the correct, up-to-date information, and agents in the contact center and back office can’t provide it when their information...Please Login