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We asked members what they think will happen in the industry with 2 new presidents in both US and the Philippines. There are almost 1 million contact center jobs in the Philippines and hundreds of thousands in other countries like the UK, India, South Africa, and even nearshore, servicing the US. Wh... January 19, 2017 5:00 AM
Catherine Villa, a Customer Service Officer with NTUC Income Contact Centre in Singapore shares her story with ContactCentreWorld.com on what it's like to work in her shoes for a day. October 24, 2016 5:00 AM