ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices.
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We asked members what they think will happen in the industry with 2 new presidents in both US and the Philippines. There are almost 1 million contact center jobs in the Philippines and hundreds of thousands in other countries like the UK, India, South Africa, and even nearshore, servicing the US. Wh... January 19, 2017 5:00 AM
Catherine Villa, a Customer Service Officer with NTUC Income Contact Centre in Singapore shares her story with ContactCentreWorld.com on what it's like to work in her shoes for a day. October 24, 2016 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...