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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Editorial Contributions

Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate International Contact Center Week. It's 7 days of fun-filled activities to do in your contact center to really celebrate your people and the industry we work in. Today is day five and below are some suggest...
September 14, 2018
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A global celebration is happening all around the world for International Contact Center Week. It's day four and below is a list of suggested ideas for you and your contact center to participate in.
September 13, 2018
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The 11th annual International Contact Center Week is in full swing. A week-long celebration across the world to rejoice in our industry. Here are some suggestions for Day three, but it's your party. Do as you wish with your colleagues and Contact Center.
September 12, 2018
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The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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