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Member Profile

Sarah-Jane Heber-Hall (34 Yrs in the industry)
Operations Director
COMPUTERTEL LIMITED
3 Connections

Company Details

Computertel Ltd.

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Editorial Contributions

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Top Tips For Using Technology To Improve Customer Satisfaction

Technology has many uses, but to the contact center industry, which at its core is based on customer service, how can technology improve service levels? We asked industry professionals for their top tips regarding the use of technology in relation to improving customer service.
May 28, 2010

15863

Who Is the Best in Customer Service

With so many companies providing different services, the range in quality customer service must be just as diverse. We wanted to know which industry sectors provided great service and which ones were poor, so we asked industry professionals for their opinions.
April 29, 2010

16272

Always Room For Improvement

In your opinion, do you believe the customer service you get today from other companies is better or worse than it was say 5 years ago? We asked contact center professionals for their views on this question, as they would know the state of customer service best.
April 27, 2010

14697

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