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Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.Please Login
With the deployment of COPC Inc. CX training and operations guidance, SBI Card built approaches to forecast volume, shrinkage, and average hold time that improved day-level and interval-level forecast accuracy. April 6, 2022 11:16 PM