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About Me, My Hobbies & Interests!

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands, global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries.   He has published numerous articles in the fields of public-private partnerships, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management.  His book, “90 Days to a High-Performance Team”, has been published by McGraw Hill, and is helping thousands of managers and team leaders improve performance.     He has appeared hundreds of times on radio and television interview programs to discuss project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.  He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association.  Chris is an award-winning Toastmaster’s International Competition speaker.  He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.   Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals.  Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.  He has assisted these organizations in developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.     Chris holds degrees in management studies and organizational behavior from Boston University.  He has traveled to 22 countries and 47 states in the course of his career.

Company Details

Since 1994, Pinnacle Performance Improvement Worldwide has been helping organizations to improve performance, with a focus on management and organization development.
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Editorial Contributions

As an industry that reaches a global market, the future growth and success of contact centers requires that you constantly look at ways to improve your ability to serve customers worldwide. Find out what some industry leaders have planned as part of their continuous improvement strategies.
September 3, 2009 5:00 AM
 14577 
Without challenges to overcome at work, the workday would be mighty dull. But the continuous challenges faced by Contact Center professionals are a true test of the limits they can handle. Find out what Industry professionals believe to be some of the biggest challenges they face today.
July 27, 2009 5:00 AM
 15057 

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